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Most phone systems offer basic telephony functions that give your business flexibility in making and receiving calls. In addition to making and receiving calls, other important small business phone functions include:

  1. Voicemail: A core telephony function. It allows callers to leave messages while you’re away from the phone or on another call. You can store, redirect and access voicemails remotely. 
  2. Call Redirection: Automatically reroutes calls received on one phone to another. For example, you could redirect calls received at the office to employees who work from home, or to salespeople visiting clients, ensuring that calls from potential customers are answered.
  3. Conference Calling: This allows you to work collaboratively when businesses or colleagues are on different sites. Also lets you conduct telephone calls involving more than two people, a useful way of coordinating work on projects involving different teams or businesses.
  4. Call Logging: This is used to record the number, timing and duration of calls made from each extension. This helps to ensure that your phone system is used appropriately.
  5. Call Barring: This restricts access to certain numbers, allowing you to control the use of your phone system.
  6. Sending Faxes: The ability to send faxes is still important for sending urgent documents that you do not hold electronically. However, document scanning and emails are increasingly replacing this function.

Are you considering purchasing a new phone system for your business? Here’s nine factors to consider along with questions to ask before changing your telephone system:

  1. The Cost: What’s included in the minutes bundle? Are there any exit clauses in the service contract? Do you have to rent phones longer than the service contract?
  2. Flexibility: Can you add or remove users within the service contract? Do you have to pay extra for devices or users?
  3. Disaster Recovery: Can the system divert calls to tablets or mobile phones when the access network is down? Are there any restrictions in features when people are remote?
  4. Consistency: Are all features available to remote workers? Is the call quality consistent?
  5. Usability: Are the features the same on the phone, PC, and mobile devices? Do you still have to rely on a telephone? 
  6. Professionalism: Does the system support features such as auto attendant, music on hold, automatic call distribution, and call queuing so you never miss a call?
  7. Productivity: Does the system have features like conferencing, room based collaboration, instant messaging, and presence?
  8. Mobility: Does the system support IOS and Android devices? Can it support all the productivity features when mobile?
  9. Maintenance: Does the system have web-based user self-administration and allows you to control powerful features from a single web page? Does the service support diagnostics? Can the service provider quickly identify any issues that you may run into?

One of the great services BrickHost offers is telephone solutions for your business. Some of the benefits of a business using managed telephony services are:

  1. Super Fast Technical Support Always Available 
  2. Virtual Receptionists
  3. Voicemail to Email
  4. Transcribed Emails

At BrickHost, our telephone solutions are built on industry proven open-source software and are far less expensive than our competitors. We offer the same reliability and features as our competitors, but without added costs for the features you want, additional users or costly hardware. Contact BrickHost today to learn more.