There are many managed IT service providers (MSPs) out there but is your provider giving you what you’re paying for? We get many calls asking for a second opinion on their IT infrastructure and security. We’ve put together the top 5 issues when it comes to bad managed IT services providers:
- Slow Technical Support Response
Many managed IT services providers have a number for your team to call for technical support, but you can’t always get in touch with your IT provider. You call and leave a message but don’t hear back in a timely manner, and this will affect productivity and profitability. It’s common with independent IT consultants or companies lacking the proper tools such as central ticketing with built-in service-level agreement (SLA). Your organization needs help when it’s required and not days later. A proper managed IT services provider will have a technical support team of engineers on standby, including a dedicated Support Service Manager to ensure that your technical support issue is dealt within the agreed service-level agreement (SLA).
- Recurring Technical Issues
We see a lot of recurring technical support issues and many IT consultants choose to apply a band-aid fix instead of a solution that will eliminate the recurring technical issues from happening over and over. Your managed IT service providers goal is to make your organizations everyday function simple and easier not more difficult. They should create solutions that resolve your technical support problems for good, and you should benefit from 24/7 Remote Monitoring and Management (RMM) that will keep an eye on your It infrastructure giving you the peace of mind that everything is under control.
- They Talk Tech and Not Business
Technical infrastructure has become a business process therefore there must be clear business talk and no “techie” chat. A proper managed IT services provider will be able to speak to your team in simple English with no over-explained details or super deep “techie” talk.
- Poor Customer Service
Like any other business, poor customer service is a quick way to end your business. Clients should always come first, and open lines of communication ensure this is met. Managed IT services providers will train their Helpdesk technicians to handle technical issues and put the clients first. At BrickHost we treat our clients as people and in the way we expect to be treated. Company culture determines the level of satisfaction and resolution, no matter what it takes to resolve an issue quickly and efficiently.
- Unexpected Monthly Invoices
Surprise, you owe a lot more than you expected. A true managed IT services provider will offer a flat monthly fee for their proactive IT management and IT services. You should not experience surprises month to month regardless of the amount of service and support your teams uses. This makes it easy for you to predict your budgets and proactively plan.
Here at BrickHost, you won’t run into these types of issues. Were always here to help 24/7 with any technical issues you may have and will respond fast with a fix to all your technical needs. Contact us today for a trustworthy and reliable managed IT service provider you know you can count on.