Co-Managed IT Services
Collaboration That Drives Results
Your organization’s success depends on your IT team staying focused on strategic goals. Gain tailored support that lightens your team’s workload, bridges expertise gaps, and empowers your staff to focus on high-impact initiatives.
seamless integration
responsive support
improved customer trust
We Don’t Just Care About Technology. We Care About You.
24/7/365 Help Desk support
Proactive Maintenance & Security
Scalable Solutions for Any Size Business
Flat-Rate, Transparent Pricing — No Hidden Fees
How Co-managed IT Works
Co-managed IT partnerships provide a comprehensive and practical approach to IT support and management.
A reputable provider will harmoniously augment your in-house team, supplementing your team’s capabilities and boosting strategies.
Relentless Dependability
We understand your dedication to finding solutions. But when time is of the essence, it’s crucial to produce results. Get the dependability and IT expertise you need to deliver.
Dedicated Account Manager
Ongoing Collaboration
Proactive Systems Monitoring
Industry Best Practices
Business-focused Service
Concierge Assistance
Advanced Security & Compliance Expertise
Employee Training
Best-in-class Technology
Sophisticated Support in Three Easy Steps
Introductory Call
It all starts with a simple conversation. You can ask any questions you have, share the challenges you face today, and explore how we can help.
Free Assessment
One of our qualified experts will contact you to conduct an initial discovery of your current systems and processes.
Collaboration
We’ll partner together to create an integration plan and discuss how we will seamlessly execute it so you can grow and secure your organization.
FAQs
What is the difference between managed and co-managed services?
Fully managed IT services are a comprehensive solution where a managed service provider (MSP) assumes full responsibility for all IT functions – from day-to-day support to long-term strategic planning. In contrast, co-managed IT offers a collaborative partnership between your in-house IT team and an outsourced provider.
What are co-managed IT services?
Co-managed IT is designed to enhance internal capabilities. his collaborative model enhances your in-house team’s strengths by integrating the MSP’s resources, specialized expertise, and advanced tools.
It’s a valuable solution for small and mid-sized businesses (SMBs) looking to enhance their IT capabilities, tackle specialized projects, or scale efficiently without overextending their internal team.
Clear boundaries and well-defined responsibilities between your internal IT team and the MSP are key to successful co-management. By leveraging this partnership, your organization can harness the strengths of both teams.
What are the benefits of co-managed IT for SMBs?
Co-managed IT services offer SMBs access to:
- Specialized expertise to address complex IT challenges.
- Scalability to adapt to changing business needs.
- Improved security through advanced tools and monitoring.
- The ability to free internal IT resources for strategic initiatives.
This collaboration enhances efficiency, reduces costs, and strengthens your IT framework.
Can co-managed IT services assist with compliance and regulatory requirements?
Yes, MSPs are often well-versed in industry-specific regulations and can help your organization achieve and maintain compliance. Brickhost can help you prepare for audits, implement required controls, and provide documentation to meet regulatory standards – ensuring your IT practices align with legal and industry expectations.
How is responsibility divided between our internal IT team and the MSP?
The division of responsibilities is tailored to your business needs and the structure of your IT team. A trusted MSP will evaluate your challenges and create a customized solution aligned with your goals.
Examples include:
- Assigning day-to-day troubleshooting to your in-house team.
- Delegating cybersecurity, compliance, or advanced project work to the MSP.
Uncover common co-managed IT misconceptions and three reasons why a company might consider a co-managed partnership.
Will co-managed IT services integrate with our existing systems and processes?
Yes, co-managed IT services are designed to integrate seamlessly with your current systems and workflows. Teal, for instance, works closely with your IT team to ensure compatibility and smooth collaboration.
How do we know there’s effective communication and collaboration between our IT team and the MSP?
The success of this partnership rests on a solid relationship and processes. This relationship should be balanced, contain regular check-ins, and have clear workflows.
At Brickhost, we believe in proactive, personalized support. That’s why we pair every organization with a dedicated account manager who ensures smooth coordination and quick resolution of any issues.
To keep your technology in sync with your business goals, we hold quarterly strategic meetings—what we call a “light requirement.” These sessions are designed to refine your IT strategy and ensure it’s always aligned with your vision.
On top of that, we provide monthly tactical check-ins to review progress, address concerns, and fine-tune operations.
How do co-managed IT services enhance cybersecurity?
Many MSPs bring specialized knowledge and tools to enhance your organization’s cybersecurity posture. They can implement advanced security measures, conduct regular assessments, and provide ongoing monitoring to protect against emerging threats.
Brickhost goes beyond delivering robust cybersecurity measures by offering its elite clients an added layer of assurance through SecurityScorecard, a trusted third-party risk rating vendor.
What is the cost structure for co-managed IT services?
Pricing for co-managed IT services varies based on factors such as the scope of services, the size of your organization, and specific requirements. MSPs offer flexible pricing models, including fixed monthly fees or pay-as-you-go options, to accommodate different budgets.
How do organizations choose the right co-managed IT service provider?
Choosing the right MSP is critical for long-term success. A poor fit can lead to inefficiencies, misaligned goals, and potential security risks.
When evaluating providers, consider:
- Their expertise and industry-specific experience.
- Alignment with your business goals.
- Comprehensive service offerings.
Many SMBs have discovered the hard way that cutting costs by opting for lower-priced services can leave critical gaps in support. Use our expert tips and checklist to find the right provider for your organization.
How do we transition to a co-managed IT services model?
Transitioning to a co-managed model requires:
- Assessing your current IT environment to identify areas needing MSP support (e.g., help desk support, cybersecurity, compliance, etc.).
- Developing a plan that aligns your goals with the MSP’s capabilities.
- Completing an onboarding process that minimizes disruptions and integrates the MSP into your workflows.
With thoughtful planning and clear communication, this transition ensures seamless integration and immediate value.
