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1. What are the DNS (Name) Servers?
2. I just changed my DNS and my website still does not work?
3. Can I access my website while waiting for the DNS to update?
4. How do I ftp?
5. How do I set up my email?
6. What forms of payment can you take?
7. Where is my Control Panel?
8. Do you have Front-Page extensions?
9. Can I have adult material? What counts as Adult material?
10. What scripts/programs are not allowed?
11. What Backup Measures Are Taken?
12. Where do I uploaded my files ?
13. Why would I want my own IP address?
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| 1. What are the DNS (Name) Servers? |
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The DNS servers are listed below:
Accounts Activated March 15, 2005 and later:
NS.JONESHOST.COM 216.157.145.10
NS1.JONESHOST.COM 216.157.145.11
Accounts Activated Before March 15, 2005:
NS2.JONESHOST.COM 216.157.145.12
NS3.JONESHOST.COM 216.157.145.13 |
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| 2. I just changed my DNS and my website still does not work? |
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| This is because it takes 24-72 hours for your settings to migrate around the Internet. A good way to check if things are being broadcast is to do a ping from your MS DOS Prompt. Simply type: ping yourdomain.com and if it returns with replies from an IP address starting with 66.57 or 216.157 then it should be done updating. |
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| 3. Can I access my website while waiting for the DNS to update? |
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| Yes, you are able to access your website via the link included with your account activation email. However you will need to login until your domain fully resolves. |
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| 4. How do I ftp? |
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| You need to use an FTP client such as WS_FTP or CuteFTP (only 2 examples out of many). Please go to a software search engine to find copies of the software (download.com, softseek.com....etc). To use the FTP client put ftp.yourdomain.com in the host text field, your login is your username and the password is your account password. Please contact us for more help on this topic at support@joneshost.com |
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| 5. How do I set up my email? |
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To setup and email account use the following settings.
- Username is your full email address "you@yourdomain.com"
- Password is the password setup in the Hsphere mail manager
- Your mail servers are "mail.yourdomain.com" for both incoming and outgoing
- Be sure to check "My outgoing mail server requires authentication".
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| 6. What forms of payment can you take? |
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| We accept credit card online via a 128-bit encryption with 2checkout. |
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| 7. Where is my Control Panel? |
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| All accounts come with our H-Sphere account control panel. The address to access your H-Sphere control panel is included in the activation email you receive upon signup. Alternatively you can access H-Sphere through hsphere.brickhost.com |
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| 8. Do you have Front-Page extensions? |
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| Front Page extensions can be installed for your account. They are not installed automatically during the initial setup. Send us a support request and we will install them for you. |
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| 9. Can I have adult material? What counts as Adult material? |
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| No we do not allow adult material. Nudity, pornography or offensive materials are counted as adult material. |
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| 10. What scripts/programs are not allowed? |
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We do not allow programs/scripts that use excessive resources on our shared servers to ensure optimum system performance. Scripts specifically banned include but are not limited to the following:
• UBB
• Any background running process
• IRC Bots
• Eggdrop
• BitchX
• XiRCON
• Warez |
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| 11. What Backup Measures Are Taken? |
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Server Backup Measures:
Every account includes a file and database daily backup - the backup files are available through H-Sphere, you can download and upload old backups at your pleasure.
Burned-In Redundant Servers:
JonesHost maintains burned-in servers which automatically activate within 60 seconds should the primary server fail. |
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| 12. Where do I uploaded my files ? |
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| Upload your files into the appropriate folder on your account. Each domain you add will have its own directory for you to upload that sites files. |
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| 13. Why would I want my own IP address? |
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| This gives you a static and direct connection to your web site. You may use it to modify or make links directly to a web site that does not have DNS settings configured. |
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