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1. What are the DNS (Name) Servers?
2. I just changed my DNS and my website still does not work?
3. Is there any other way to access my website while waiting for the DNS to update?
4. How do I ftp?
5. What methods of payment do you accept?
6. What is Data Transfer? What is the data transfer period?
7. Where is my Control Panel?
8. Do you have Front-Page extensions?
9. Can I have adult material? What is considered Adult material?
10. What scripts/programs are not allowed?
11. Where can I find statistics about my visitors or a hit counter?
12. My email is not working. What settings should I use?
13. Why would I want my own IP address?
14. Where is perl?
15. Where is sendmail?
16. Where do I upload my files for viewing from the web?
17. What is the system path for my account?
18. Can I modify MIME file associations under my account?
19. Do accounts support JSP?
20. How do I upload with Web Studio?
21. How much is additional bandwidth & how will I be charged?
22. How do I enable SSH on my account?
23. How can I see the domain I have just registered?
24. How can I upload non-HTML files for download or viewing?
25. What is the path to GPG?
26. Is MailMan available? Can I install MailMan?
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| 1. What are the DNS (Name) Servers? |
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The DNS servers are listed below:
NS1.BRICKHOST.COM
NS2.BRICKHOST.COM
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| 2. I just changed my DNS and my website still does not work? |
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| This is because it takes 24-72 hours for your settings to migrate around the Internet. A good way to check if things are being broadcast is to do a ping from your MS DOS Prompt. Simply type: ping yourdomain.com and if it returns with replies from an IP address starting with 67.228 then it should be done updating. |
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| 3. Is there any other way to access my website while waiting for the DNS to update? |
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| Yes there is in fact a way by using http://www.brickhost.com/~username |
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| 4. How do I ftp? |
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| You need to use an FTP client such as WS_FTP or Filezilla (only 2 examples out of many). Please go to a software search engine to find copies of the software (download.com, softseek.com....etc). To use the FTP client put ftp.yourdomain.com in the host text field, your login is your username and the password is your account password. Please contact us for more help on this topic at support@brickhost.com |
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| 5. What methods of payment do you accept? |
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| We accept PayPal payments and 2Checkout.com, Inc. is the exclusive authorized retailer of goods and services provided by BrickHost.
Local Thunder Bay clients can also pay by cheque. |
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| 6. What is Data Transfer? What is the data transfer period? |
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Data transfer is the amount of data moved between your site and the browsers of the customers accessing your site.
The amount of data transfer included with your account is based on a month of use, i.e. you have 30 days in which to use the 1GB of transfer. |
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| 7. Where is my Control Panel? |
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All accounts come with our cPanel account control application. You can access your control panel at: http://www.yourdomain.com/cpanel/ or you may use, http://67.228.7.145/cpanel/
(This will not be active until your domain has been fully transferred to our nameservers.)
You will be asked to enter your username and password to gain access to your configuration. |
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| 8. Do you have Front-Page extensions? |
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| Front Page extensions can be installed for your account. They are not installed automatically during the initial setup. Send us a support request and we will install them for you. |
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| 9. Can I have adult material? What is considered Adult material? |
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| No we do not allow adult material. Nudity, pornography or offensive materials are considered adult material. |
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| 10. What scripts/programs are not allowed? |
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We do not allow programs/scripts that use excessive resources on our shared servers to ensure optimum system performance. Scripts specifically banned include but are not limited to the following:
• UBB
• Any background running process
• IRC Bots
• Eggdrop
• BitchX
• XiRCON
• Warez |
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| 11. Where can I find statistics about my visitors or a hit counter? |
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Web and FTP stats are available through your cPanel under the web/ftp stats. Additionally, subdomain stats are available through cPanel through the subdomain stats icon.
You have several options for statistic reporting including analog stats, AW stats , etc... |
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| 12. My email is not working. What settings should I use? |
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Your mail settings should be as follows:
POP3 Server: mail.yourdomain.com*
SMTP Server: mail.yourdomain.com*
Login: emailaddress@yourdomain.com**
Password: (password specified in cPanel)
Please enable outgoing mail server authentication. This setting is usually found under through more settings under the Outgoing Server tab.
Please double check all of these settings and have your email address and passwords ready before logging in to LiveHelp. We will then be able to better assist you in setting up your email client.
*NOTE: yourdomain.com would be the main domain on your account or the addon domain you wish to use for email, in our case it would be brickhost.com.
**NOTE: emailaddress@yourdomain.com is the email address setup through cpanel, the BrickHost support email address is support@brickhost.com, so this would be the login. |
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| 13. Why would I want my own IP address? |
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This gives you a static and direct connection to your web site. You may use it to modify or make links directly to a web site that does not have DNS settings configured.
You will also need your own dedicated IP address if you would like and SSL certificate installed. |
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| 14. Where is perl? |
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/usr/bin/perl
Also, -w option must be appended to the path, as this is a quark with cPanel servers. |
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| 15. Where is sendmail? |
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| /usr/sbin/sendmail |
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| 16. Where do I upload my files for viewing from the web? |
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You upload them to inside the public_html folder on your account. Please note the www folder is a link to the public_html folder.
The main page of your site should be named index.html or index.htm Any other name will not work. |
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| 17. What is the system path for my account? |
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| /home/yourusername/public_html |
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| 18. Can I modify MIME file associations under my account? |
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| Yes, simply login to your cPanel and edit the MIME associations by clicking MIME types. |
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| 19. Do accounts support JSP? |
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| No, JSP is not available on Linux or Windows accounts. |
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| 20. How do I upload with Web Studio? |
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| A complete walkthrough can be found http://brickhost.com/webstudio.htm |
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| 21. How much is additional bandwidth & how will I be charged? |
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| Additional bandwidth is $2.50 per GB per month in addition to the cost of your current package. Clients will be contacted before they reach their bandwidth limits and arrangements will be made for additional bandwidth. Clients will never be bill automatically for bandwidth overages. Clients also have the option to upgrade to the next package level. |
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| 22. How do I enable SSH on my account? |
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| BrickHost no longer offers SSH access, after multiple abuse issues. In the event that you need to run server level commands, please let us know and we will make any appropriate changes. |
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| 23. How can I see the domain I have just registered? |
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After BrickHost registers your domain it will take 24-48 hours for the domain to propagate to our servers.
After 48 hours, please add the newly registered domain to your account though the addon domain link in your cPanel. You will be asked to choose a login/directory along with a password. After entering this information the domain will be available in your account. |
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| 24. How can I upload non-HTML files for download or viewing? |
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Any files you'd like to make available for download or viewing from the web should be placed in your public_html folder, or a subfolder under that directory. The file location for viewing or download would then be http://yourdomain.com/file.ext or http://yourdomain.com/directoryname/file.ext
The public_html folder is the root directory available to web users. |
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| 25. What is the path to GPG? |
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| GPG can be found at /usr/bin/gpg |
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| 26. Is MailMan available? Can I install MailMan? |
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| MailMan is pre-installed, and is access through your cPanel > Mail > Mailing Lists. After adding a new list, simply click the "edit" button to launch the administrative page.
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